The Taylor Swift Ticketmaster Debacle

Millions of Taylor Swift fans tried unsuccessfully to buy advance tickets for her Eras Tour, Swift’s first in five years. And after overwhelming demand throttled Ticketmaster’s website, a public sale of tickets has been called off. WSJ's Anne Steele explains what happened and why Ticketmaster is getting heat. Further Reading: -Taylor Swift Says It Was ‘Excruciating’ to Watch Ticketmaster Debacle  -Taylor Swift Cancels Ticket Sale After Earlier Glitches  -Taylor Swift’s Concert Ticket Sales Plagued by Ticketmaster Delays  Further Listening: -Taylor Swift’s Push to Change Music Ownership  Learn more about your ad choices. Visit megaphone.fm/adchoices