Stop the Discount Spiral: A Better Way to Win Renewals
The KAM Club Podcast - A podcast by Warwick Brown

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Discounts might feel like the easy way to renew a client—but they quietly erode trust, value, and profits. Before you slash your rates, tune in to learn how to shift the conversation, protect your margins, and still walk away with a yes
💡 Key Insights:
- Discounts feel good in the moment but cost more in the long run.
- Price objections usually signal unclear value—not unwillingness to pay.
- Clients are more loyal to solutions that feel strategic, not cheap.
✅ Action Steps:
- Start renewal conversations early—don’t wait until the last minute.
- Highlight wins and real-world results from the past year.
- Link your work to the client’s goals and KPIs.
- Offer flexible packages instead of blanket discounts.
- Show what’s new—upgrades, innovations, or added support.
⚠️ Common Pitfalls:
- Giving in to pricing pressure too quickly.
- Forgetting to trade value when offering a concession.
- Treating all clients like price is their top priority.
- Surprising clients with price increases without a lead-up.
- Skipping the story—failing to explain why the value justifies the cost.
🎧 Time to rethink your pricing strategy? Listen now!
📝 Show notes at https://tkcpodcast.com/053
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