When 'I Don’t Know' Is Exactly What Your Client Needs to Hear

What if the phrase "I don’t know" could actually make you a better account manager? Let's dive into why showing vulnerability isn’t a weakness—it’s a hidden strength that can transform client relationships. Discover how dropping the façade of perfection can boost trust, collaboration, and long-term success.

💡 Key Insights:

• Authenticity builds stronger, more trusting client relationships.
• Bluffing erodes credibility—clients can sense when you’re not being real.
• Embracing vulnerability reduces burnout and fosters collaboration.
• Strategic transparency strengthens partnerships without oversharing.
• Co-learning with clients leads to deeper insights and better solutions.

✅ Action Steps:

• Next time you don’t have an answer, say: “That’s a great question—I’ll dig deeper and get back to you.”
• Reflect on assumptions by journaling post-meeting—spot your blind spots.
• Frame client conversations as collaborations: “Here’s what I’m seeing—what’s your perspective?”
• Practice mindful vulnerability—share challenges only when constructive.
• Test co-learning strategies with trusted clients to build deeper connections.

⚠️ Common Pitfalls:

• Bluffing to look competent—it backfires and damages trust.
• Oversharing problems—transparency doesn’t mean airing all your dirty laundry.
• Assuming you know client needs—this limits real solutions.
• Burning out by aiming for perfection—being real is more sustainable.
• Turning client calls into venting sessions—keep it professional and purposeful.

🎧 Ready to dive in? Listen now!
📝 Show notes available at https://tkcpodcast.com/049

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