Reputation Resilience with Bill Coletti

Bill Coletti is a crisis communications and reputation management expert with more than 25 years experience in managing high state crises. He's also the author of Critical Moment: The New Mindset of Reputation Management. You can learn these great hacks and ideas from Bill: His ABC model – rule No 1 in a crisis Why the key differentiator between a good and a great crisis response is speed. The 4 A’s of reputation resilience How a company owns its brand, but the public owns its reputation.   Join our Tribe at https://leadership-hacker.com Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services Find out more about Bill Coletti below: Bill on LinkedIn: https://www.linkedin.com/in/billcoletti/ Bill on Twitter: https://twitter.com/bcoletti Kith Website: https://kith.co Bill’s Book: https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management-ebook/dp/B0757WXH8Z/   Full Transcript Below   ----more----   Steve Rush: Some call me Steve, dad, husband or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker. Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you. Bill Coletti is a special guest on today's show. He's a crisis communications and reputation management expert with more than 25 years’ experience in managing highly state crises. He's also the author of Critical Moment: The New Mindset of Reputation Management. But before we get a chance to speak with Bill, it's The Leadership Hacker News.   The Leadership Hacker News   Steve Rush: Zoom office parties employers resorted to during the pandemic are no longer fit for purpose; end neither are the in-person team building exercises at work that took place before the pandemic, according to research from the University of Sydney in Australia. In a new paper, the University updates its study, originally released in 2009, which argues it's more important for leaders to focus on team building efforts on relationships with the parties are not very close versus those that are already close and to bring them closer still. In a statement, lead researcher Dr. Petr Mattus said, “Almost every day at work, workers are subjected to interventions that are implicitly or explicitly designed to change our networks of working relationships. Teams are formed, merged, restructured and staff reallocated office spaces when they're redesigned. And we expected to participate in drinks after work in team building sessions readily. All this work with the aim of improving workplace effectiveness, efficiency, collaboration, and cohesion, but does any of this really work?” Within the research, his colleague associate professor Julian Polack points out, “Among the participants that we interviewed. Some were really against team building exercises because they felt they were implicit or compulsory, and didn't welcome the management's interest in their lives beyond their direct work performance. We found that many people don't want to be forced into having or making friends or drinks, especially on top of their busy lives. And of course, many are already introverted and this just does not work.” Polack notes, “These activities often feel mandatory. People feel that management is being too noisy or trying to control their lives too much.” When it comes to team building on Zoom and any other online or virtual experience, some research completed by The Instit