How do you handle criticism? The case of the BBC

Leaders often struggle to handle criticism appropriately. While leaders often claim to be open for any kind of positive or negative comment, the reality often is much different. The BBC recently showed in an international scandal how much work still needs to be done in this field. Niels Brabandt discusses the issue and in theory and practice, including a case study of the BBC scandal. Your host: Niels Brabandt / [email protected]