Perfect Customer Service, Outstanding Customer Experience - Shep Hyken interviewed by Niels Brabandt

Every organisation is interested in getting repeat business. But how do you convince your customers to come back to you every single time? Shep Hyken is an international Customer Service and Customer Experience expert. He just published his eighth book. In this interview with Niels Brabandt, he shares his expertise. Your guest: Shep Hyken Your host: Niels Brabandt / [email protected]