Why most organisations do not know their customers and what you can do to prevent this from happening

Customers get frustrated with many organisation's behaviours. Processes that only serve internal needs, slow reactions, little to no focus on the customer's needs. How can you do better? Niels Brabandt discusses the issue. In this week's interview, he talks to a man whose achievements are an inspiration for many: Steven Robinson. Your guest: Steven Robinson / [email protected] Your host: Niels Brabandt / [email protected]