TLP285: Who is Responsible for Creating a Toxic Workplace?

Lynn Catalano is a Speaker, Toxic Workplace Coach, and Corporate Trainer.  She achieved her Bachelor of Arts in Psychology, cum laude, at Boston University and continued her education at the University of Buffalo Law School. She speaks to groups of all sizes to share experiences about great leaders and toxic bosses, and she helps people rise above the chaos. Lynn also discusses her upcoming book, Wrecking Ball Relationships: How to Identify, Live With, or Leave the Narcissist in Your Life.   Key Takeaways [2:25] It all started when Lynn’s mother died and she had to deal with a narcissistic father. [4:45] Lynn expands on whether narcissists are born or bred, and if we have any influence on it. [7:00] Toxic bosses and leaders are narcissists, which then manifest into a toxic workplace. [8:30] A toxic workplace impacts the organization negatively. Lynn shares examples of these negative outcomes both from a company and employee standpoint. [9:55] Everyone should be held accountable for their behavior but, unlike the financial aspect of a company, nobody audits the culture. [11:45] Having self-awareness helps check the level of toxicity one can bring to any relationship. However, narcissists don’t ask themselves if they are narcissistic. [13:15] Lynn shares her recommendation on how to help an individual gain self-awareness. [14:40] Lynn explains what nunchi is and its importance. [18:30] Learn how to be a nunchi master as Lynn shares four steps in achieving this and how to avoid biases in “reading the room.” [20:30] Leading with empathy and reflective listening helps build valuable relationships and understand what people are going through. [24:10] There are two steps in reflective listening.  Lynn shares what they are. [27:35] Reflective listening is about understanding the other person and having a meaningful engagement with them. [28:40] Lynn talks about how employees can help change company culture. However, dealing with a toxic CEO can be very difficult. [29:55] At the end of the day, an employee should do what is best for themselves. Time is a valuable currency, and we should be smart about how we want to spend it. [35:10] Lynn shares best practices from organizations she has worked with before and how others can bring them into theirs to avoid a toxic work environment. [39:20] The pandemic was a shared experience so it allows a different level of empathy. [40:25] Listener challenge: Be more human, be patient with one another, and watch Ted Lasso.   Quotable Quotes “Emotional neglect plus overindulgence equals the breeding of a narcissist.” “We’ve modeled our democracy through checks and balances and organizations need that too. That’s why we have external auditors to audit our finances but not the culture.” “Nunchi is the art of understanding what people are thinking and feeling.” “The great Greek philosopher, Epictetus, told us that we have two ears and one mouth so we can listen twice as much as we speak.” “Invest in your employees because happy employees make happy customers.”   Resources Mentioned Sponsored by: &