EP17 Leading a retail giant through the pandemic crisis, with Polly Flinn

Send us a Text Message.Imagine steering a colossal retail business, like the family-owned Giant Eagle, through the stormy seas of a global pandemic. Our guest, the remarkable Polly Flinn, takes us on that voyage. With her at the helm, they navigated treacherous waters by staying in tune with their customers, using real-time data from weekly polls. That data helped the team adjust their store and pharmacy tactics to provide leading edge services to their customers in a rapidly changing environ...