Learning Reinvented Podcast - Episode 45 - Setting Up Business Within a Different Culture - Richard Blank

Welcome to another edition of the Learning Reinvented podcast, brought to you by The Learning Effect Team. In this episode host James Poletyllo speaks to Richard Blank. Richard is the CEO of Costa Rica’s Call Center. He joins us to talk about his journey which has taken him from his childhood roots in Philadelphia to running a call centre business in Costa Rica. Along the way he has shared his knowledge and trained over 10 000 bilingual telemarketers. He shares with us the approaches he uses and advocates, the lessons he has learnt along the way and his philosophy on leadership The Learning Reinvented Podcast aims to bring a variety of new and different voices to talk about the current and future state of learning at work. We want our conversations to be though provoking, useful and real world. We appreciate your thoughts and feedback to help achieve this. About The Learning Effect The Learning Effect’s vision is to help companies create purposeful, consumer grade learning experiences which help you deliver your business goals and your team realise their potential. If you are looking to change your companies learning or for new learning technologies we should be your first call. LinkedIn: https://www.linkedin.com/company/the-learning-effect Website: https://www.thelearningeffect.co.uk Instagram: @thelearningeffect_uk   About the Guest – Richard Blank Richard’s journey in the call centre space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centres in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.   CONTACT METHOD To connect with Richard Website: Costa Rica's Call Center | Costa Rica's Call Center (costaricascallcenter.com) LinkedIn: Richard Blank | LinkedIn You Tube: https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.be Blog: https://costaricascallcenter.blogspot.com/ Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter   About the Host - James Poletyllo James is one of the founding director's of The Learning Effect. With 20 years experience of leading learning functions in a variety of industries he is now focused on helping organisations create consumer grade learning experiences which deliver results and performance.   He is passionate about making a difference and is on a mission to change the future of learning at work for the good of every employee. CONTACT METHOD You can follow and connect with James via: LinkedIn: https://www.linkedin.com/in/jamespoletyllo/ Website: https://www.thelearningeffect.co.uk Email: [email protected]