Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care

Light Reading Podcasts - A podcast by Light Reading

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Sweepr CTO Jim Hannon discusses the evolutionary path of digital customer care and how contextual AI is helping to improve and harden the experience to entice customers to use (and reuse) those digital platforms. Hosted on Acast. See acast.com/privacy for more information.