Mastering Conflict Resolution in the Workplace with Carol Bowser

“A complaint is nothing more than a request in disguise. If we approach it from a place of curiosity and hear what they have to say, that's where the conflict resolution comes in; that's where the trust comes.” – Carol Bowser The finer details of this episode: Challenges of establishing trust and rapport without in-person interactionsShifting from blaming to a curiosity mindsetAsking questions to understand changes in behaviorExploring underlying requests in complaints Episode resource...