Transform Your Business Model: Implementing After-Action Reviews and Creating a Value Proposition with Ron Baker (Part 2)

“Good businesses have customers. Great businesses have fans. Incredible businesses have audiences." - Ron Baker The finer details of this episode: Using metrics to continuously improve service delivery and set up key predictive indicators to test hypothesesSetting boundaries with clients and educating them on what is reasonable in terms of communication and response timeImportance of delivering results as a professional, rather than just charging for time or tasks Episode resources: Su...