MSPs in 2025: Reinventing the Modern IT Business with Nigel Moore

Welcome to the first episode of the MSP Security Playbook, brought to you by Heimdal Security — the unified, AI-powered cybersecurity solutions provider.  This show is designed to help managed service providers (MSPs) cut through the noise, streamline operations, and grow more profitable security businesses. In this episode, host Jacob Hazelbaker sits down with none other than Nigel Moore, founder of The Tech Tribe, to discuss the evolving role of MSPs in a rapidly transforming digital world. With over 20 years of experience, Nigel shares hard-won insights into the challenges and opportunities MSPs face today—from shifting beyond break-fix to strategic advisory, to leveraging AI, to developing the soft skills that matter most. If you enjoyed this episode, make sure to follow MSP Security Playbook on your favorite podcast app, leave us a review, and share it with a fellow MSP who needs to hear this.  Got a question for the MSP Hot Seat or a topic you want covered? Drop us a line — we’d love to hear from you. Chapter Markers: 02:17 – Threat Briefing: Why routers are becoming security liabilities 06:32 – Meet Nigel Moore 07:07 – Then & Now: How the MSP industry has changed (and hasn’t) 13:39 – MSP Identity Crisis: How to evolve your mindset as a founder 17:28 – The AI Opportunity: Consulting, continuity, and becoming a business enabler 25:08 – Future-Proofing Your MSP: Building a leadership mindset and success roadmap 27:22 – Play-by-Play: Jacob reflects on his conversation with Nigel Moore 28:32 – MSP Hot Seat: Transitioning from IT support to consulting Useful Links: Connect with Nigel Moore on LinkedIn Visit The Tech Tribe Website Explore Heimdal’s platform at heimdalsecurity.com Follow Jacob for more cybersecurity insights on LinkedIn For more from Adam connect via LinkedIn