Michelle Zhou, Co-founder & CEO, Juji - Chatbots get more human

We all know what it’s like talking to a chatbot. Or, dealing with an automated customer service phone assistant (and ending up yelling, “Representative!” in frustration just to speak to a human being!). Either way, the robot on the other end doesn’t really understand and treat us like a human. But what if it did? What if it had human “soft skills,” like empathy and humor? What if it actively listened and could read between the lines of your semantic subtleties? And, what if, like humans, it l...