Skill #4: Understanding UX Design

📣 Special announcement: The Not-Boring Tech Writer team (Kate and Chad) will be at Write the Docs Portland in May. Thanks to KnowledgeOwl's sponsorship, they’ll be wearing KnowledgeOwl and The Not-Boring Tech Writer t-shirts and giving out The Not-Boring Tech Writer stickers. If you're attending WTD Portland this year, please say hi to Kate and Chad, let them know what you think of the show, and swing by the conference swag table to grab some free stickers so you can flaunt your not-boring tech writer status with the world!_____________________________________________Where should user experience (UX) design fit in the technical writer’s toolbox?Well, think about how your users experience your documentation:Are they following a workflow path, following a series of pages to complete a series of tasks sequentially?Are they following nav links, jumping around to find task-specific information?Understanding how your users experience your documentation is understanding UX design – which can make or break your docs’ usability.As our guest and UX designer Autumn Hood describes it: “You can’t have good technical communication without good UX design.”In this episode, you’ll learn how to think like a UX designer so you can create an effective documentation experience for your users.The Show Notes:Janice Redish’s Understanding ReadersSusan Weinschenk’s ROI of User Research webinarAutumn Hood on TwitterAutumn Hood on LinkedIn