Episode 131 - OPEX - Where is your customer Service going Wrong?

When was the last time you experienced excellent customer service? In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer.  In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023 Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes. Links Article - Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)   Contact us at [email protected] or email me directly [email protected] Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography & Media Production