Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley

Quite often we know what the problems are. We just don’t have the time, the energy or the resources to work on them all at the same time. That’s where FAB Solutions and Garry Gormley - the contact center specialist can help!  Do you want your customers to say amazing things about your service? Are your processes letting you down and do you struggle to create the capacity and the time to fix them? Do you want help to build a team of people that pull together, communicate more effectively and increase drive to deliver better performance? Do your people tell you things need to change by walking out the door? Do you feel you need more highly skilled Managers and employees to perform at the highest level so you can excel in performance and deliver customer excellence? Garry and his firm FAB Solutions specialise in process improvement, people capability training programmes and leadership development to help you create a customer experience that underpins your business success. 

In this episode Garry shares how to improve your sales centers performance using ethical, sales through service tactics. We also speak about why having a coach or a mentor helps people to advance their careers and grow as individuals. 
Garry shares his 10 point Health check with us and at the very end gives you his 4 best tips to make it in our busy industry!  https://www.linkedin.com/in/garry-gormley-fism-the-contact-centre-specialist-21516159/ https://www.fabsolutions.co.uk Simon Sinek - start with why - 
https://www.youtube.com/watch?v=u4ZoJKF_VuA Dates to Garry’s Events 
23 July 2020: The Voice of the Customer
 27 August 2020: Operational Excellence The Events for The Contact centre network is https://www.eventbrite.co.uk/e/106731069502 Health Check Survey: https://www.smartsurvey.co.uk/s/ContactCentreHealthCheck