Episode 64 - OpEx with Marianne Rutz - Leaders in Service

What if you could deliver High quality Customer Service and High profitability? In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote! How can you stand out in customer service and make money / reduce the cost? 1. Harvest your low hanging fruitYou will find it’s not that difficult! 2. Empower your people to take actionGive them the platform and tools to take action!3. Use Automation wiselyIt doesn’t take much to get your IVR messages sorted! Triage - quite simple - yet so effective! Delegate what you canGuess what - your team wants to help!   Links: Marianne on LinkedIn: https://www.linkedin.com/in/marianne-rutz/ https://www.rutzconsulting.com Customer Satisfaction Survey 2021https://www.instituteofcustomerservice.com/research-insight/ukcsi/     This Podcast is produced by: Andrew Madden Photography & Media Production