How To Answer New Patient Phone Calls w/ Amy Demas

Most of us have had the experience of calling a medical office or any other business and felt disappointed at how the person at the other end answered the call and how the conversation went.Sometimes, it feels more like an interrogation than a conversation, like a drill sergeant talking to a recruit.Yet this is our first impression of the business, and probably the last one.A new patient call is a great opportunity to make a lasting first impression and have a conversation that leads to a rel...