Intercom CPO on shifting from AI-dead to AI-first | Paul Adams | E252

In this episode, Carlos Gonzalez de Villaumbrosia interviews Paul Adams, Chief Product Officer at Intercom, a leading customer communication platform that has experienced both remarkable success and near-catastrophe.Founded in 2011, Intercom revolutionized customer service as a SaaS pioneer, reaching a peak valuation of $1.3 billion. However, by 2022, the company faced potential collapse as AI rapidly disrupted its core business. In a dramatic turnaround, Intercom's original founder returned ...