58. Handling Client Refund Requests

Although most wellness practitioners hope to never get a client refund request, it's actually a GOOD THING and shouldn't be avoided. In fact, as your business grows, it will happen more often ... which is why you need to create your refund policy now following the format you'll learn in this episode. You may never love the experience of receiving refund requests, but if you follow the 5-step process I share, you will know exactly how to handle them professionally and use each one to inform ...