#6: Why a Common Goal is Important
The Proven Principles Hospitality Podcast - A podcast by Adam Knight
On this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better communication throughout your operation. Highlights from the episode: - There is a “guest first” mentality throughout the property - High levels of teamwork between departments - Good communication between departments - All departments attend broader morning and afternoon line ups and share info with their team through their own preshift meetings members - Addressing the “it’s not my job” mentality - Staff trying to help even if the request isn’t from their immediate area of responsibility - Employees own requests and problems, ensuring full resolution all the way to the end - Staff follow up with customers after the fact to ensure satisfaction - There is rarely any semblance of employees saying “no” without offering alternative solutions.
