Comfort, Control, And Convenience in Hotel Technology: Tanya Pratt, Oracle Hospitality

Tanya is Vice President at Oracle Hospitality and leads the OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya spent over 20 years at Fairmont Hotels and Resorts in Hotel Operations, Revenue Management, Distribution and CRM. This is my second episode with Tanya. Way back on Episode 36, we discussed an Oracle study looking at the hotel industry’s path to recovery in light of the early days of the pandemic. Oracle has followed this up with a new study looking at how technology is changing the hospitality industry, how customers’ expectations have shifted, and organizations are responding.Titled, “Hospitality in 2025: AUTOMATED, INTELLIGENT... AND MORE PERSONAL”, the report dives deep into four main categories: Guest-facing technologyLabor and operationsAutomation and guest dataAncillaries, upgrades, and non-room revenueTanya shares important insights into the report and how industry leaders are reacting to circumstances they may have little control over. I really enjoyed this conversation with Tanya, and I think we do a good job digging beyond the typical talking points and bring this report to life with real examples that show meaning behind the findings.About TanyaA seasoned hotelier, Tanya Pratt is a Vice President at Oracle Hospitality, who leads OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya spent over 20 years at Fairmont Hotels and Resorts in Hotel Operations, Revenue Management, Distribution and CRM. Most recently as the head of Business Technologies for Accor Hotels Luxury Brands division, Tanya was responsible for digital transformation, innovation and management of global programs and solutions. Her current focus is on driving value to our industry through increased levels of engagement with customers and delivering hospitality solution that enable and enhance strategic business priorities. LinksHospitality in 2025: AUTOMATED, INTELLIGENT... AND MORE PERSONAL: https://www.oracle.com/industries/hospitality/hospitality-in-2025-report/?source=:so:bl:or:awr:onew:::RC_WWMK220203P00065:&SC=:so:bl:or:awr:onew:::RC_WWMK220203P00065:&pcode=WWMK220203P00065 Website: https://www.oracle.com/industries/hospitality/ Tanya’s LinkedIn: http://linkedin.com/in/pratttanyaOracle Hospitality’s Twitter: @OracleHospOracle Hospitality’s LinkedIn: https://www.linkedin.com/showcase/oracle-hospitality/---For past episodes, show notes or if you’ve got a story that might make a great episode, head over to theprovenprinciplespodcast.com. We’d love to hear from you.You can subscribe to the...