S2E2 Impact of Employee Experience on Customer Experience

Investing in your people and culture can seem like something to be done when business is doing well, however, it is often what helps your business thrive. In this episode we are joined by Dr. Benjamin, Head of Employee Experience Advisory Services at Qualtrics to discuss the impact of employee experience on customer experience and what companies can do to ensure their employees feel cared for, supported, engaged and appreciated. We will examine how employee experience will translate into customer experience and brand reputation.