Ep 003 The Service Operations Podcast - Service Culture and Leadership with Gabriella Horak

In this episode, I speak to Gabriela Horak about Service Culture and Leadership. Gabriella, who we call Gabby is from Sydney Australia. She has journeyed for over 20 years through training to Leadership Development across sales, service and team alignment. Gabby is currently working on a self-paced program that helps individuals build their personal success culture, while advising to executive leaders across the world on building organisational success. She is very methodical and practical and she shares her experience wholeheartedly. Link to the video podcast: https://youtu.be/1SxYTebl4bI Thank you for joining us in this conversation Gabriella Horak : whatsyouredge.com.au  (Team Culture Engagement Skills) linkedin.com/in/people-culture-change-team-speaker-engagement-facilitator-skills Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast'. This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/