Ep 006 The Service Operations Podcast – Operations in Service with Nilesh Deshpande

In this episode, I am speaking to Nilesh Deshpande about the importance and role of core operations in Service Nilesh is a passionate operations professional and currently the Chief Operations and Technology Officer at ICICI Home Finance Company. He has spent over 2 decades in various roles in Banking and specifically in operations including in a Large Private Sector Bank. Nilesh has seen the transition in Banking and minces no words to share his rich experience. We'll discuss the evolution of back office operations, its importance, crisis management, leadership and much more. Link to the video podcast: https://youtu.be/wHqyOcs0-0c Thank you for joining us in this conversation Nilesh Deshpande: linkedin.com/in/nilesh-deshpande-51859216 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast'. This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling . They have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help you raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/