Ep 011 The Service Operations Podcast – On-Brand Customer Service with Manasi Jagdish

In this episode, I am speaking to Manasi about On-Brand Customer Service Today we are talking about the importance of Customer Service in building a Brand with Manasi Jagdish. Through her career of over 16 years, Manasi has essayed roles across a range of functions including market research, customer service efficacy, B2C & B2B brand building, consumer insights and marketing communication.  She also has had her tryst with entrepreneurship when she started an online fitness brand for weight management. Manasi is currently working at FPL Technologies as the Chief Brand Officer & Consumer Insights Head. Today we will be discussing with her a topic very close to her heart and belief system, On-Brand Customer Service. Link to the video podcast: https://youtu.be/SCAf-NBLxNc Thank you for joining us in this conversation Manasi: linkedin.com/in/manasi-jagdish-67542841 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/