Ep 014 The Service Operations Podcast – Service Setup for Startups with Hari Velayudan

Hari is passionate about Payments and has expertise in setting up, building and scaling Operations & Service in this domain. He has been instrumental in: Setting up Merchant Operations and Service at PhonePe Built & Scaled Operations and other functions at Citrus Pay and managed relationships with Banks, Networks, Regulators and Industry associations Setup Operations and Collections function for LazyPay - Consumer credit business of PayU; Founding member of IMint (PayBack) - Coalition loyalty programme - Conceptualised and built Operations Managed Credit Card and Merchant Acquiring Operations at ICICI Bank Hari has led teams which won the "Best Operations Unit" in ICICI Bank for its Operational and service metrics, Visa Inc. awarded this team with the "Service Quality Award" for superior service amongst all Banks worldwide. Hari is a Gold Medallist in MBA and a Cost Accountant. Currently he is COO at OneCard managing all Processing and control functions -Operations, Service, Compliance and Collections Link to the video podcast: https://youtu.be/fATemKp4R1Y Thank you for joining us in this conversation Hari: linkedin.com/in/hari-velayudan-2850b912 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/