Ep 016 The Service Operations Podcast – Customer Service Design with Lav Kush

LK, as we lovingly call him, is a visionary thought leader in the customer experience industry, in his experience spanning over 1.6 decades he has been in key leadership roles at reputed organisations like Wipro, Concentrix, Aditya Birla group, Karvy and others. He believes in creating seamless Customer Experince ecosystem by effectively deploying, prevalent and next generation technologies, process reengineering methods and advance data analytics. His academic training in psychology, has prepared him to comprehend consumer, employee and suppliers behaviour meaningfully to create intelligent and intuitive business solutions. His love for technology and acumen earned from working in the telecom, IT/ITES, E-com industries has helped him in designing and deploying cutting edge tech products encompassing, work groups like, operations, training, quality, finance, HR and IT infra. He is a proponent of liberalisation and building robust, open, solution oriented & Modern organisation. He is a people manager and has authored more than 50 articles on the subject of organisation building and customer experience, among other socially relevant disciplines Link to the video podcast: https://youtu.be/HVvKbDSKlAs Thank you for joining us in this conversation LK: linkedin.com/in/lkstates Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/