Ep 017 The Service Operations Podcast – Demystifying Fintech for Banks and their Customers with Rahul Joshi

Rahul’s career spanning over 3 decades has been spent in Retail Banking. Half of this time has been spent in building and managing Digital Banking and electronic payment systems for one of the largest banks in India. He is on the board and holds minority stake in a fast-growing startup which provides biometric based payment solutions. He has extensive experience in conceptualising, operationalising and monitoring several payment systems such as ATM, Aadhar Enabled Payment System, IMPS and UPI In India and conducts workshops for banks in emerging economies to help them formulate their digital strategies. Rahul has a post graduate degree in Management from University of Pune with a major in finance. Link to the video podcast: https://youtu.be/LTTd4nNQ3iw Thank you for joining us in this conversation Rahul: linkedin.com/in/rahuljoshi-digitalbankingpaymentsexpert Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/