Ep 020 The Service Operations Podcast – Customer Feedback with Dr Vibha Bhilawadikar

Dr Vibha Bhilawadikar has worked in the Indian corporate sector for 28 years and 6 years of experience in the academia. Her experience primarily is in market research and analytics in banking, automobile, FMCG, entertainment etc. in brand and customer centric  research. She is a strong market research practitioner and reviews  concepts and its  implementations with practical applications on field Dr.Vibha’s PhD research was in the area of Relationship management and delved deeper into understanding the impact of personal bond on customer relationships in the banking sector. She has few publications to her credit in national and international high impact journals. Vibha is currently an independent researcher  running her own NGO, The Pearl Collection Foundation and is associated with for profit  start up Muanalytics. Dr. Vibha is an Economics graduate from Mumbai University. She has done her Masters in Management Studies (MMS) from  SP Jain Institute of Management and Research  and  her PhD  is from Pacific University, in Udaipur. Link to the video podcast: https://youtu.be/pCK55oaYC6A Thank you for joining us in this conversation Dr Vibha: linkedin.com/in/vibha-bhilawadikar🌐-539a4362 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/