Ep 022 The Service Operations Podcast – Customer Insights on Social Media with Dr Ranjit Nair

Ranjit is the CEO and Founder of Germin8, a digital intelligence company founded in 2007. Germinait is focused on using data analytics and artificial intelligence to help companies become more customer-centric. Ranjit completed his PhD in Computer Science with a specialization in Artificial Intelligence from the University of Southern California in 2004. After his doctorate, he worked as a research scientist with Honeywell Labs in Minneapolis, where he continued his work in developing algorithms for planning and decision making in the face of imprecise and incomplete information. He returned to India at the end of 2006 to be a tech entrepreneur and founded Germin8 along with his father, Raj Nair. Today, Germin8 helps many large companies across sectors like financial services, automotive, FMCG and pharmaceuticals to analyze their customers and become more customer-centric. On the personal front, Ranjit enjoys cooking, reading and running. He currently resides in Goa with his wife, 6 year old son and 3 cats. Link to the video podcast: https://youtu.be/qOIo_YydUWQ Thank you for joining us in this conversation Dr Ranjit Nair: linkedin.com/in/ranjitnair Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/