Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

Prasad brings two decades of corporate experience in Banking and Non-Banking Financial Institutions like ICICI bank and Standard Chartered Bank, India and Singapore. He drove strategies to drive growth and manage service delivery operations across Rural and Urban India, Creating Customer Relationship Management (CRM) Platform for ASEAN, MEPA and AME region. As a coach Prasad has coached leaders across industries like IT, Banking, NBFC, Retail, Shipping, Media, Manufacturing, Telecom, Oil and Education, and in functions across Sales, Service, Operations, Network services, HR, Project Management, Communication, Quality and Business Development. Prasad is a Commerce graduate. He is a certified Neuro Leadership Coach, Advanced Hogan Assessments Certified Coach as well as a Positive Intelligence Coach. He is an ACC (ICF accredited coach) with over 1000+ hours of Coaching and 150+ Leaders across various industries globally. Link to the video podcast: https://youtu.be/qrOYb7ZcT4o Thank you for joining us in this conversation Prasad Palav: linkedin.com/in/prasad-palav-acc-8946038 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/