Ep 026 The Service Operations Podcast – Digital Products and Data Analytics with Salil Chugh

Salil Chugh is currently the Chief Digital and Technology officer at Pramerica Life Insurance. Salil Chugh has about 20 years’ experience in data science, digital banking, mobile products, payments and portfolio management. Most recently, he was with Experian Asia Pacific. At Experian, in his last role, he led the APac Analytics CoE and the innovation Labs ( X Labs) based out of Singapore. In this role, he focused on consulting, modernizing the analytics stack and new product innovation for clients in the region. Prior to Experian, he worked with ICICI Bank for about 15 years in key leadership positions, driving and scaling impact through analytics and data science, mobile banking and digital payments. He has extensive experience in building & managing talent for data science, portfolio, digital and product teams. Listen to Salil talk about the evolution of Data analytics from employee convenience to customer convenience. Link to the video podcast: https://youtu.be/0KR3lYUe_co Thank you for joining us in this conversation Salil Chugh:  linkedin.com/in/salilchugh Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/