Ep 028 The Service Operations Podcast – Customer Insights in Publishing with Preeti Vyas

Preeti Vyas is the President and CEO of Amar Chitra Katha Private Limited, publishers of the iconic Amar Chitra Katha comics and Tinkle magazine. Through her 28-year-long career, in the content and retail industries she has been a retailer, publisher, editor, author and entrepreneur. She has worked in a variety of organisations such as ToysRUs, Sony Music, Future Group and Crossword. Her entrepreneurial stints include running her own children’s bookstore Kidztown and setting up the award- winning publishing house FunOKPlease Preeti believes passionately in the power of children’s books to shape the future of India and the world. Link to the video podcast: https://youtu.be/XOf4_-rL7fc Thank you for joining us in this conversation   Preeti Vyas : https://www.linkedin.com/in/preeti-vyas-7573418/ Satinder Kaur : linkedin.com/in/satinderkaurs   About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.   Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/