Ep 216: Enhancing Client Relationships Through Clinical Empathy, with Dr. Josh Rosen

Episode DescriptionIn this episode of "So You're a Vet… Now What?" Dr. Moriah McCauley discusses clinical empathy with veterinarian Dr. Josh Rosen. They explore the importance of clinical empathy in veterinary practice and provide examples of how to incorporate it into daily interactions with patients. Utilizing clinical empathy in interactions with clients can lead to improved workplace satisfaction for veterinarians and their teams. When veterinarians show empathy towards clients, it creates a positive environment in the clinic, fostering a sense of fulfillment and purpose in their work.Studies referenced in the episode suggest that better workplace satisfaction is associated with the practice of clinical empathy. When veterinarians witness the positive impact of empathetic communication on client relationships and patient care, it can boost their morale and job satisfaction.By understanding the emotional needs and concerns of pet owners, veterinarians can tailor treatment plans that align with the client's expectations and capabilities. Clients who feel heard and understood are more likely to comply with medication schedules, follow-up appointments, and preventive care measures. This ultimately leads to better health outcomes for the animals and strengthens the veterinarian-client relationship.Overall, by leading by example, incorporating clinical empathy into team meetings, and practicing scenarios to improve communication skills, veterinary practices can create a culture of empathy and enhance client relationships, leading to improved patient care outcomes and job satisfaction for the entire team.Episode Outline[00:00:55] Clinical empathy in veterinary practice.[00:05:44] Clinical empathy.[00:08:42] Protecting yourself in clinical empathy.[00:12:07] Benefits of clinical empathy.[00:14:59] Using clinical empathy in practice.[00:19:30] Using empathy to build trust.[00:21:47] Clinical empathy in practice.[00:24:12] Clinical empathy.Episode LinksVisit DogtorJosh’s  website: https://www.dogtorjosh.com/Follow DogtorJosh on TikTok: https://www.tiktok.com/@_dogtorjoshMentioned in this episode:So You're a Vet, Now What? - The CourseAre you a new or recent veterinary graduate? If so, Dr. Dave’s course, ‘So You’re a Vet… Now What?’ has been put together specifically for you. The course focuses on non-clinical skills. This is not as dull as it sounds. In fact, almost every career problem that people face is due to not having well-developed, non-clinical skills. These are skills like client communication, so you have great relationships with clients. Emotional intelligence, so you've got great relationships with your teammates. Effective negotiation skills, so you can get paid what you are worth. Management of imposter syndrome, so you can have confidence in your abilities. And, how to build formidable resilience, so you can handle everything that comes your way. These are not just skills. They are prerequisites vital for success and financial and emotional wellbeing. This course serves as an essential stepping stone to your success. Dr. Dave will be your mentor as you go through 12-modules, helping you transition from being a student to a fully rounded veterinary professional. Visit www.drdavenicol.com/syav-class to learn more.