Who Protects the Consumer More: Regulation or Reputation?

The Soul of Enterprise: Business in the Knowledge Economy - A podcast by Ron Baker and Ed Kless - Fridays

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How do we protect the consumer from shoddy, fraudulent, or dangerous products and services? There's a long tradition that government "must do something," which has led to a proverbial alphabet soup of regulatory bodies: the FDA, CPSC, USDA, and many more.