TCP066: Freddy's Frozen Custard & Steakburgers: What is their secret sauce?

Today, joining the show, is Sean Thompson, the IT Director for the fast-casual restaurant franchise Freddy’s Frozen Custard & Steakburgers. He oversees the business intelligence and data science team and the execution of Freddy’s global communications platforms. Thompson and his team work to deliver technology solutions to the restaurants as well as the franchise support teams, including construction, training, marketing, accounting, and operations and supporting more than 450 Freddy’s locations nationwide. All of us that follow the industry news know that seeing them in a headline, about once a week, is not uncommon. With their appetite for growth, what is it that makes the successful? What is their “secret sauce?”