Empathy in AI with Rob Walker - TWiML Talk #248
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) - A podcast by Sam Charrington - Mondays
![](https://is5-ssl.mzstatic.com/image/thumb/Podcasts116/v4/0c/c1/26/0cc12665-42ab-fe43-5bf4-26707e3b2fcb/mza_11206870036036003114.jpeg/300x300bb-75.jpg)
Categories:
Today we’re joined by Rob Walker, Vice President of Decision Management at Pegasystems. Rob joined us back in episode 127 to discuss “Hyperpersonalizing the customer experience.” Today, he’s back for a discussion about the role of empathy in AI systems. In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when enterprise AI systems.