Chapter 1: The dream

The Uncertain Hour - A podcast by Marketplace

When a struggling mother of two in Milwaukee hits hard times, she turns to a local welfare office for help — a welfare office outsourced to a private, for-profit company. Inside, staff preach the power of work, place people into unpaid “work experience” and enforce work requirements for welfare recipients, all in the name of teaching self-sufficiency. But who’s set to benefit most? That struggling mother or the for-profit company she turned to? Host Krissy Clark takes listeners into the world of for-profit welfare companies to examine America’s welfare-to-work system, work requirements and the multimillion-dollar industry that’s grown up around it.