Ep11. A UX family affair

SummaryIn this episode of the Web Usability podcast, Lucy Collins interviews her parents, Peter Collins and Sarah Burton-Taylor, the founders of Web Usability. They discuss the evolution of Web Usability since its inception in 2002, the shift from a tech-centric to a user-centric approach, and the impact of technology on user experience. The conversation also explores the future of websites in an AI-driven world, offering advice for website owners, and reflecting on the dynamics of running a family business in the digital age.TakeawaysWeb Usability was founded in 2002 during a time of limited digital literacy.User experience (UX) was not a common term in the early 2000s.The shift from tech-focused to user-focused design has been significant.Technology has evolved to better support user needs.Websites are still often poorly designed, especially for professional services.AI is changing how users find information online.Understanding user needs remains crucial for website success.Family dynamics can enhance business operations.The future of websites is uncertain but must adapt to user expectations.Cash flow, customer understanding, and good people are essential for business success.Sound Bites"We need to make the web a better place.""The technology has moved on.""The website as we know it is actually dead."