E38: C-Suite 2.0: The Chief “Heart” Officer Role and How Empathy Will Fuel Innovative Cultures of Belonging

Claude Silver, Chief Heart Officer for VaynerMedia, joins the program to discuss her own diversity story and discusses how she landed in her unique position. Discover the importance of empathy and “holding space” in creating a culture of diversity and inclusion, and why some of the ways in which we’ve traditionally spoken about D&I have potentially prevented progress. Claude also shares her insights on how members of the Millennial generation and Generation Z think differently about inclusiveness, and shares takeaways for leaders about how to move from intention to impact.