"Inbox Freedom: Breaking the Chains of Digital Overwhelm

This week, I’m exploring where much of our overwhelm comes from and how to sharpen up your inbox processing.  You can subscribe to this podcast on: Podbean | Apple Podcasts | Stitcher | Spotify | TUNEIN Links: Email Me | Twitter | Facebook | Website | Linkedin   Get Your Copy Of Your Time, Your Way: Time Well Managed, Life Well Lived Subscribe to my Substack  Take The NEW COD Course The Working With… Weekly Newsletter Carl Pullein Learning Centre Carl’s YouTube Channel Carl Pullein Coaching Programmes The Working With… Podcast Previous episodes page Script | 362 Hello, and welcome to episode 362 of the Your Time, Your Way Podcast. A podcast to answer all your questions about productivity, time management, self-development and goal planning. My name is Carl Pullein, and I am your host of this show. How often do you feel overwhelmed? It’s a good question to ask because some of that overwhelm is caused by what has been called “open loops” or in other words stuff to do that has not been looked at to see what is involved.  A lot of this will come from your inboxes. We throw all sorts of things in there without much thought about what needs to be done. With our email and messaging inboxes, we don’t have any control over what arrives in there—that’s out of our control.  The issue here is we have it collected, and that’s often a weight off our minds, but there’s a sense of anxiety because we don’t know for sure what needs to be done and how long it will take us to do it.  If we are not processing what we collected frequently and correctly, then there is a gaping hole in the system that needs filling in. If not, there will be a lot of things that need to be done that gets missed. And that then leads to a distrust in your system which creates its own set of issues.  This week’s question is how to develop the right habits and processes to make sure that our inboxes are cleared and what gets into our system is clear, actionable and with realistic timelines. So, let me hand you over to the Mystery Podcast Voice, for this week’s question. This week’s question comes from Stephen. Stephen asks, Hi Carl, could you walk us through how to best clear a task manager’s inbox as well as some “best practices” for clearing email and other inboxes? Hi Stephen, yes I can and thank you for your question.  This is a place that I feel I must tread very carefully. On the one hand I want to encourage you to stop trying to remember everything in your head and to externalise it so you reduce the stress of trying to remember everything.  On the other hand, I also want to encourage you to maintain a clean and tight task management system. By that I mean that your task manager only contains genuine things you either must or should do and anything you think you’d like to do can be put into your notes app.  Email and messaging services are reasonably straightforward.  There’s a two step process. The first is to clear the inboxes. This part is about speed. The faster you can do that the better.  When processing your inboxes here you want to get into the habit of asking the questions: What is it and what do I need to do about it? An email rom a customer asking for some information about their account, for example, would give you the answers; it’s an email from a customer that requires me to answer a question.  So, it’s actionable and you would then send it to your Action This Day folder for action later in the day.  The temptation is to deal with it immediately. It’s from a customer! I must reply immediately. I get it. I know there’s a sense that anything from a customer must be dealt with instantly.  Unfortunately, doing so will create challenges for you in the long-term. The first is you set an expectation. Instantly replying to a customer means they expect you to reply instantly next time too. And next time may not be as convenient as it is now. You might be at your son’s sports day, or having a romantic lunch with your partner.  It’s not very romantic