Episode 80: Saying Sorry at Work with Marjorie Ingall

In this episode William is joined by Marjorie Ingall the co-author of Sorry Sorry Sorry: The Case for Good Apologies. Marjorie is also the author of Mamaleh Knows Best and The co-creator of the apology watchdog website SorryWatch.com. This is a episode not to be missed as William and Marjorie discuss the art of the apology, covering many important topics such as: Is there ever a good or bad time to apologise? What makes an effective apology? What makes for an ineffective apology? What is the best kind of language to use when making an apology? As well as much much more. Find out more about the work Marjorie does here:https://marjorieingall.com/ Purchase the book here:https://www.amazon.co.uk/Sorry-Case-Good-Apologies/dp/1982163496/ref=asc_df_1982163496/?tag=googshopuk-21&linkCode=df0&hvadid=606569409565&hvpos=&hvnetw=g&hvrand=16992650184392476038&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1007850&hvtargid=pla-1678012302893&psc=1&th=1&psc=1