DocsBot: Automating WordPress Support with AI

Say thanks and learn more about our podcast sponsor Omnisend. In this episode of The WP Minute Plus podcast, host Matt Medeiros interviews Aaron Edwards about his AI products DocsBot.ai and Imajinn.ai.Aaron shares his background working in WordPress for over a decade, including serving as CTO of WPMU Dev. He then discusses how DocsBot allows users to train chatbots with their own company data to use for customer support, sales, and internal knowledge. Aaron talks about the process of training the bots, pricing plans for WordPress businesses, and surprises when selling to enterprise customers.Chapter Markers:0:00 – Intro1:01 – Welcoming Aaron Edwards1:03 – Using this as an AI therapy session1:24 – Aaron’s background in WordPress2:22 – WPMU Dev’s white label reseller hosting plans3:35 – Training chatbots with your own data5:04 – Using retrieval to provide factual answers8:07 – Letting chatbots index your content10:38 – Typical Doc Spot customers and use cases12:02 – The process for training a DocsBot13:15 – Bringing your own OpenAI key15:15 – Ethics of competitors using your content16:41 – Focusing on driving intent vs. informational content18:11 – AI-generated content and SEO20:23 – Creating helpful content with or without AI22:33 – Selling DocsBot plans to WordPress businesses25:26 – Surprises when selling to enterprise customers28:51 – Flexible ways to integrate DocsBot bots29:36 – Potentially expanding to other AI services32:42 – Where to find Aaron and his AI productsOther Important Links:The WP Minute Slack – https://thewpminute.com/supportAaron on Twitter – https://twitter.com/uglyRobotDev ★ Support this podcast ★