Communicating With Customers During COVID-19

As retail brands are forced to close their doors in an attempt to slow the spread of COVID-19, many are understandably concerned about the impact this is going to have on their business. In times like this, it’s still important, or maybe more important than ever, to keep the lines of communication open with customers. Despite retail locations shutting down left, right, and center, retailers need to be creative in maintaining relationships with their customer base, positioning themselves as part of their communities and offering help in any way they can. Today, we’re speaking to Scott McArthur of Statflo – a brand dedicated to helping brands communicate directly with their customers – about how to weather this storm. Hosted on Acast. See acast.com/privacy for more information.