The Future of Interactive Customer Experiences

Every new year brings the promise of new, magical, game-changing digital innovation. But what we expect from technology doesn’t always deliver quite the way we want it to. As retailers consider the expansion of 5G, AR, VR, and artificial intelligence, there are a lot of promises. But what will they actually deliver? In this episode we speak with Christopher Hall, Managing Director of the ICX Association, about five big tech promises for 2020, and whether he thinks they’re going to live up to the hype. Hosted on Acast. See acast.com/privacy for more information.