138 / Conflict & Tension with Hesha Abrams

How can we BOTH resolve conflict AND defuse tension? That’s the million dollar question we’re addressing on this episode. And since I don’t have the million dollar answer, I’m joined by Hesha Abrams, internationally acclaimed master attorney mediator, who has the unique talent of being able to manage big egos and strong personalities, and a keen ability to create synergy amongst the most diverse personality types, driving them toward agreement.  Holy shit, now THAT’s a superpower. Hesha has resolved thousands of cases, both large (we’re talking billions in settlements) and small, in every conceivable area, during her career, including mediating the fight over the secret recipe for Pepsi. She developed Holding the Calm, an insightful, practical, and easy to use tool kit, forged in the trenches of resolving human conflict, that identifies the secrets to know how to approach situations to prevent explosions, disarm conflicts, settle cases, and reduce drama. And she’s going to share some of those secrets. Here’s what I know… when a pink spotted elephant walks in the room, you need to notice it. If it starts breathing down your neck, you need to do something about it. Because if you don’t, it’s going to sit on you and it’s MUCH harder to resolve conflict when you can’t breathe. Not letting pink spotted elephants knock the wind out of you? Well that’s just woman’s work. To learn more about Hesha you can visit her website at HeshaAbramsMediation.com or HoldingtheCalm.com To learn more about what we are up to outside of this podcast, visit us at NicoleKalil.com.