Testing Conversational Interfaces

First there was the hype around chat bots and then came voice assistants. The latter learned from the mistakes of the former, although they're both very different mediums. Chat bots are text based where as voice assistants by their very nature use voice for interaction and collectively chat bots and voice assistants form a category of user interaction called conversational interfaces. Testing conversational interfaces is complex and requires a different set of testing and quality assurance skills. In this podcast, we speak to Lucian Stroie, an industry expert in the field of testing and quality assurance and learn about the best approaches to testing conversation interfaces so that they achieve business objectives and really click with the end user.